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Shipping Policy

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After reading these policies please understand that we do want our customers to be satisfied and we will do what we can to make you happy so you will come back again. After all, without you there would be no us.

When ordering any item from us the following rules/ procedures apply: (Note: Please also read our other policies for further information)

1. General Shipping Information

a) Once your order is made, We will select one of the following methods of shipment specified below.

b) Shipping and Handling charges will be calculated between the time you order and the time you are requested for payment.

c) Shipping and Handling charges will be included as part of the price requested.

d) All shipping methods that will be used will have tracking and insurance, unless you specify otherwise. (Please note that these opions do increase shipping charges).

e) Any shipment that includes a tracking number will be provided to you when the item is shipped. (Please contact us if you do not receive a tracking number and we will look into it for you.)

2. Large Items/Orders/Packages

a.1) This refers to most armor items and bulk items to our wholesale customers.
a.2) This also refers to any items/order/package of significant weight: this normally means orders that are weigh more then 5 pounds (about 2 kgs), but is not limited to only items/orders/packages that weigh more then 5 pounds(about 2 kgs).

b) All large items/orders/packages that are classified as items/orders/packages will be shipped using UPS (Universal Postal Service) 7-10 day service.

3. Small Items/Orders/Packages

a.1) This refers to most non-armor items and non bulk items to our wholesale customers.
a.2) This also refers to any order that does not weight much: this normally means orders that are weigh less then 5 pounds (about 2 kgs), but is not limited to only items that weigh less then 5 pounds(about 2 kgs).

b) Most jewelry items will be shipped using Regular Air or Small Package posting as it is the most cost effective way to ship jewelry. Those jewelry items that are too large to ship this method will be shipped using one of the methods mentioned below.

c) All items/orders/packages that are classified as small items or small orders (but does not fall under the above description in section 3.b will be shipped using one of the following methods (in this order):
    1) Purolator
    2) Xpresspost
    3) Expedited Parcel
    4) Regular Parcel

d) All large items/orders/packages that are classified as small items/orders/packages will be shipped using Purolator or UPS (Universal Postal Service) 1 week service.

4. Canadian Customers

a) This refers to any customer who resides in Canada.

b) Unless otherwise determined or specified, we will use Canada Post's services to ship your item(s). This is mainly because they can provide a cheaper service while maintaining a relatively competitive shipment delivery time.

c) Items/orders/packages will normally be shipped in one of the methods specified under section 3. Small Item/Orders of this policy.

d) Canadian customers still have the same options as any other customer as specified in all other sections of this policy as described in those sections.

5. International Customers

a) This refers to any customer who resides outside of North America.

b.1) Unless otherwise determied or specifies, we will use UPS (Unversial Poastal Service) to ship your item(s). This is mainly because they can provide the cheapest and fastest service.
b.2) Where it is not possible/or too expensive to use UPS (Unversial Postal Service), we will determine another shipping method to be used. The customer will be provided this information at time of the final order quote before payment is made.

c) International customers still have the same options as any other customer as specified in all other sections of this policy as described in those sections.

d) Canadian customers still have the same options as any other customer as specified in all other sections of this policy as described in those sections.

6. Final Word

a.1) Depending on any circumstances, special or not, we hold the right to pick any method of shipment.

a.2) Depending on any circumstances, special or not, you hold the right to pick any method of shipment.

b) If there is a conflict of which specified method of shipment is used, we will work with you to find a win-win situation that both of us agree on.

c) We will always state the exact value of the shipped items. This is for insurance purposes. If you would like the value lowered to save on duty fees (and other hiden gharges we do not have control over) you may request a specifed value (that we will use instead of the real value) at your own risk.

d.1) If the price we quoted for shipping is mis-calculated due to any circumstances, special or not, and it will cost more then what was charged, we reserve the right to hold the item until the rest of the shipping charges are paid in full. (example: the item required more rings then were expected and increase the weight of the package significantly enough that we would lose money on shipping).

d.2) If the price we quoted for shipping is mis-calculated due to any circumstances, special or not, and it will cost much less then what was charged, we reserve the right to give you credit on any future orders for the difference in paid and actual cost. (example: the item required less rings then were expected and decreased the weight of the package significantly enough to lower the price of shipping).

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